We provide independent advice, training, technical support and other services to help you in your use of information technology. We make our money by charging hourly fees, rather than selling computers or taking commissions, so we are in a good position to provide independent advice, and we have no vested interest in pushing any particular technology.
We can provide advice about a wide range of computing issues - including what to look for in a computer or software to buy, what sort of internet connection to get, how to setup your whole system, or how to tackle a particular problem.
If you're not sure what you need to achieve a particular task - ring us! Your situation, requirements, skills and existing equipment are all factors that should be taken into account. Without advice, people often end up buying something that is overly complex, difficult and expensive for their needs.
There are so many makes and models of computer around, and they change so rapidly, that we don't have the opportunity to test most of them. For that reason, we will rarely tell you exactly what to buy, but can help you negotiate the maze of hype and jargon.
This can include general help, technical troubleshooting, hardware or software installation, advice or training. We provide most services either at your premises or our office (whichever suits you and the task better). We also provide phone and remote support. We do our best to provide helpful computer help – plain explanations – and not to be patronising or revert to computer jargon.
Technical Help / Troubleshooting (Speed up my PC)
If your computer is playing up or running slowly, we may be able to help. We can perform a wide range of repairs. If we can't do it, we can usually suggest someone who can.
Removing malware and viruses
The most common problem these days - computers clogged up with stuff you never meant to get. We can remove malware and viruses, install antivirus protection and help you understand the risks and avoid some of the pitfalls.
On site help
Most services are available either at your premises or our office in South Hobart (whichever suits you and the task better). Some tasks have to be done at your premises (eg. setting up internet) and some are much more efficient if done at our office (eg. reinstalling windows).
If you're unsure, contact us and we'll figure it out.
Computer Setup - Hardware and Software
Buying equipment is often just the start of the process. We can help you setup and configure your new equipment and software to your requirements. This may include adjusting settings to suit you better, making sure your internet connection or network works, making sure you can access your printers and so on.
Internet Setup and Configuration
We can advise you about choosing an internet service provider and plan, and setting it all up. We can also help you setup VOIP services, providing savings off your phone bill. Once you have the connection we can also connect all your equipment, get good wifi coverage around your premises and get you started with using it.
Old - New Computer transfer
It's really complicated transferring everything from your old computer to your new one, and making sure that no-one can fish your personal information out of the old computer after you get rid of it. We can help you with this. We can also advise you about which programs you might need to buy, and which you can get for free (retailers will often try to get you to buy things that you don't need to).
Data Recovery & Safe Disposal
If your old computer has died, your data may not be lost. Even if the computer can't be fixed, we can often recover your precious photos emails and so on. And if you are disposing of a computer you definitely shouldn't just throw it out - people could get it from the tip and extract private information. There are cheap and simple ways of dealing with that.
We can assist you with choosing and using a wide range of computer “extras” and services, such as digital cameras, smartphones, scanners, music services, internet tv services, smart tvs and so on. The list is endless and ever changing.
We can explain cloud computing (and the benefits and risks), choose the best cloud services for your purpose, and help get all your devices syncing properly.
Family IT Management
We can help with assessing, explaining and managing the risks of using technology, as well as facilitating sharing of technology and subscriptions, to minimise costs.