Fees & Payment
Our hourly rates are $140 per hour for on-site consultations, $120 per hour for office or remote consultations, $100 per hour for standby work at our office. We don't provide fixed price services because that would mean overcharging almost everyone to allow for the cases which take longer (often because of factors outside our control, such as telcos or disorganisation).
It would also make it difficult for us to be flexible and respond to your needs. If you are clear about what your problem is, we can often estimate what it is likely to cost when you call.
For more details of appointment types and minimum fees, see the bookings page.
Unless previously arranged, we expect you to pay on the day. We provide prompt payment discounts (Regular 3%, Seniors 5%, Community Organisation / Disability 10%, Over 90 years age 30%) off our hourly rates. These discounts are strictly for payment on the day / by the due date.
If you want a fast fix or a definite time frame then you need to discuss it with us, and a higher fee applies.
For those who like the fine print, a full copy of our terms and conditions is here: ITGIRL terms
We accept payment by direct bank deposit (our favourite), cash, paypal, visa or mastercard, and payID. We do not accept payment by cheque or Amex, and we don't provide credit.
Direct Bank Deposit
ACCT: 1074 49991
ACCT NAME: THE IT GIRL
Make sure you put your name and invoice number in the deposit notation! (Not something like "I.T. repairs")