Fees

Our hourly rates are $140 per hour for on-site consultations, $120 per hour for office or remote consultations, $100 per hour for standby work at our office. 

For more details of appointment types and minimum fees, see the bookings page.

Unless previously arranged, we expect you to pay on the day.  We provide prompt payment discounts (Regular 3%, Seniors 5%, Community Organisation / Disability 10%, Over 90 years age 30%) off our hourly rates.  These discounts are strictly for payment on the day / by the due date.  

If you are bringing a job into our office, please DON'T bring mice, keyboards, printers, modems, normal power cords, screens.  Make sure you bring in all your disks, license keys, passwords and power adapters.  Note: when you drop it off you may not get to talk to a technician, but the technician will ring you when doing the job.   If you want a fast fix or a definite time or a face to face consult with the technician, then the NORMAL fee applies.  

We don't provide fixed price services because that would mean overcharging almost everyone to allow for the cases which take longer (often because of factors outside our control, such as telcos or disorganisation). It would also make it difficult for us to be flexible and respond to your needs (because we would have to charge multiple "fixed price" fees for any one consultation).  If you are clear about what your problem is, we can often estimate what it is likely to cost when you call.


For those who like the fine print, a full copy of our terms and conditions is here: ITGIRL terms