Fees

Our hourly rates are:

    Total fees
TYPE OF APPOINTMENT Min Rate Callout 0.5 hrs 1 hr 1.5 hr 2 hrs
Remote or phone consult (appt) 1/2 hr 130   65 130 195 260
Remote or phone consult (standby) 1/4 hr 100   50 100 150 200
               
Onsite consult (appt) 1/2 hr 130 65 130 195 260 325
Onsite consult (standby) 1/2 hr 100 50 100 150 200 250
               
Office consult (appt) 1/2 hr 130   65 130 195 260
Office consult (standby) 1/2 hr 100   50 100 150 200
               
Workshop standby 1/4 hr 100   50 100 150 200
               
Saturday / Sunday day hrs 1/2 hr 195 293 390 488 585 683
Super urgent / after hrs 1/2 hr 195 488 585 683 780 878

We can provide support in three ways:

Type of consult Fees
Face to face at our office An appointment ($120 / hr)  is REQUIRED.
Face to face at your premises You can have an appointment ($120/hr) or standby ($100/hr + 50 callout) consult.  
Remote support This means we help you by phone, email or remote support.  This is often cheaper because there is no callout fee, or travelling time.  If you want a definite time, the appointment rate applies, but if you are home most of the time and willing to wait, you can put in a remote support request by phone or email (support@itgirl.com.au) and wait for us to get in touch – in which case the standby rate applies.  You may also have to download our remote support software(https://get.teamviewer.com/itgirl).  Fees $120 per hour or $100 per hour standby.
Workshop fix You bring the computer to our office between 8.30 – 10 am in the morning, leave it with us, and wait PATIENTLY for it to be fixed.  It is a GOOD IDEA TO RING OR USE THE WEBSITE TO BOOK IT IN AHEAD OF TIME.  THAT WILL GIVE IT HIGHER PRIORITY. The standby rate ($100 per hour) applies.  If you are wanting it fixed  quickly you may have to make an after hours appointment (much more expensive), as we prioritise workshop jobs in the order in which they are booked in / arrive.




Unless previously arranged, we expect you to pay on the day.  We provide prompt payment discounts (Regular 3%, Seniors 5%, Community Organisation / Disability 10%, Over 90 years age 30%) off our hourly rates.  These discounts are strictly for payment on the day / by the due date.  

on't bring.

If you are bringing a job into our office, please DON'T bring mice, keyboards, printers, modems, normal power cords, screens.  Make sure you bring in all your disks, license keys, passwords and power adapters.  Note: when you drop it off you may not get to talk to a technician, but the technician will ring you when doing the job.   If you want a fast fix or a definite time or a face to face consult with the technician, then the NORMAL fee applies.  

We don't provide fixed price services because that would mean overcharging almost everyone to allow for the cases which take longer (often because of factors outside our control, such as telcos or disorganisation). It would also make it difficult for us to be flexible and respond to your needs (because we would have to charge multiple "fixed price" fees for any one consultation).  If you are clear about what your problem is, we can often estimate what it is likely to cost when you call.


For those who like the fine print, a full copy of our terms and conditions is here: ITGIRL terms